What services does Casatech offer for residential customers?

Casatech provides comprehensive in-home technology support, including Wi-Fi setup and optimization, home network troubleshooting, device connectivity, smart home integration, and computer support (both Windows and Mac). We also offer virus removal, data backup solutions, and remote support options.

Do you serve only Ann Arbor?

While our headquarters is in Ann Arbor, we serve surrounding areas in Washtenaw County. Please contact us to confirm service availability in your area.

Can you help improve my slow or spotty Wi-Fi?

Absolutely. We assess your current setup, identify dead zones, and recommend or install equipment such as mesh networks or range extenders to ensure reliable coverage throughout your home.

Do you install new Wi-Fi networks?

Yes. Whether you’re moving into a new home or upgrading your current system, we design and install home Wi-Fi networks tailored to your space and usage needs.

Can you help with smart home devices like Ring, Alexa, or smart thermostats?

Yes! We assist with the setup and integration of a wide range of smart home devices, ensuring they work seamlessly on your home network.

Do you offer support for both Mac and Windows computers?

Yes, we provide expert support for both Mac and PC systems, including software troubleshooting, hardware issues, and system optimization.

What kinds of computer issues do you fix?

We handle slow performance, startup errors, operating system problems, hardware failures, virus/malware infections, driver issues, and more. We also offer upgrades, such as RAM and SSD installations.

Can you help set up a new Mac or PC?

Absolutely. We can set up new laptops and desktops, install essential software, connect the device to your home network, and personalize settings based on your needs.

Can you transfer data from an old computer to a new one?

Yes. We transfer your files, photos, documents, browser bookmarks, and more from your old computer to your new one—whether you're switching between Mac, PC, or both.

Do you offer virus and malware removal?

Yes. We identify and remove viruses, spyware, and other malicious software, then install security tools and updates to help prevent future issues.

My computer won't start—can you help?

We offer diagnostic services to determine the cause and can often repair boot issues, hardware failures, or system errors either on-site or in some cases remotely.

Do you work with seniors?

Yes. Casatech was founded in 2015, starting with the owner’s grandmother and her friends. We specialize in making clients of all ages feel comfortable with their technology.

Do you offer computer and technology lessons?

We do. Our one-on-one sessions move at your pace to help you master your computer, smart phone, TV, and other devices. Our compassionate staff is patient and good at explaining so you can build a strong foundation of computer understanding.

Can you assist people with hearing or vision impairments?

Yes. We assist clients with a variety of hearing and vision impairments by helping them select the right technology and settings to make devices more accessible and comfortable.

How do I schedule a service appointment?

You can call us, email, or use our online booking form to schedule an appointment. We offer both in-home and remote support based on your preference and the nature of the issue.

What are your hours of operation?

We offer appointments Monday through Saturday. Evening and emergency hours may be available upon request.

How much do your services cost?

Pricing varies based on the service. We offer flat-rate packages for common services like Wi-Fi setup or computer tune-ups, and hourly rates for custom or complex issues. Contact us for a free quote or visit our Services page for more details.

IT Services for Individuals in Ann Arbor

In-home and remote computer repair and computer/network consulting services.

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We serve businesses, too. Click here to learn about business support.

In-Home Computer and IT Support

We come to your home to repair your computer, improve your WiFi network, help with passwords and accounts, fix printers, TVs, and almost anything with an on button. Make a list and we’ll get to work!

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Learn about Casatech

On-Site Computer Repair & Support

Setup, repair, and ongoing maintenance for Mac and PC desktop and laptop computers. Services include file backups, hard drive replacement, internet account management, virus prevention/removal, and more.

Networks, WiFi, & Smart Home

Setup, maintenance, and troubleshooting of ethernet, traditional WiFi, and mesh networks. We install networks, printers, smart lights, cameras, Google Home assistant, Amazon Echo, and Sonos speakers.

Tech Lesson / Accessibility

We're experts in tech education. Casatech serves clients of all ages, abilities, and levels of computer literacy. Ask us about computer lessons at your home.

Smartphone & Tablet

Help with email, contacts, pictures, calendars, accounts, bluetooth, and other apps for iOS and Android.

Data Recovery Services

We handle simple software-based data recovery in-house. For complex recovery, we partner with Drivesavers to restore data on damaged hard drives.

Custom Projects

Don’t see what you need? Get in touch to see if we can help. If we can’t, we’ll point you somewhere else.

Contact us to get help with computers and WiFi in Ann Arbor

Casatech LLC
Serving Ann Arbor and surrounding areas
734-600-0090

Remote Computer Support

As much as we love making house calls, sometimes there's a better way to solve tech problems. Remote support allows us to use software to control your computer as if we were in the room.

Unlike other companies, our remote technicians are the same folks that come to your home. We don’t outsource, ever. Contact us to find out if your problem can be solved with a remote support session.

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Fix A Software Issue

If you're experiencing an issue with a program, operating system, or computer performance, we can identify the problem and solve it remotely.

Emergency Support

With response time as low as 5 minutes (pending availability), you can count on Casatech to address urgent computer software issues and questions.

Computer Maintenance

Keep your computer purring with regular maintenance. Software updates, computer cleanup, backups, and virus removal can all be handled remotely.

Website Maintenance

We can make changes to your website structure and content with a remote session.

Remote Computer Lesson

Learn to get the most out of your technology with a remote computer lesson. We work with users of all ages and abilities.

Something Else

Don’t see what you need? Get in touch to see if we’re a good fit for your project.

For MORE INFORMATION: Visit our Home Page to learn about our complete list of services.

Casatech Residential IT Services – FAQ

General Services

Casatech provides comprehensive in-home technology support, including Wi-Fi setup and optimization, home network troubleshooting, device connectivity, smart home integration, and computer support (both Windows and Mac). We also offer virus removal, data backup solutions, and remote support options.
While our headquarters is in Ann Arbor, we serve surrounding areas in Washtenaw County. Please contact us to confirm service availability in your area.

Absolutely. We assess your current setup, identify dead zones, and recommend or install equipment such as mesh networks or range extenders to ensure reliable coverage throughout your home.
Yes. Whether you’re moving into a new home or upgrading your current system, we design and install home Wi-Fi networks tailored to your space and usage needs.
Yes! We assist with the setup and integration of a wide range of smart home devices, ensuring they work seamlessly on your home network.

Wi-Fi & Network Support

Computer Support (Mac & PC)

Yes, we provide expert support for both Mac and PC systems, including software troubleshooting, hardware issues, and system optimization.
We handle slow performance, startup errors, operating system problems, hardware failures, virus/malware infections, driver issues, and more. We also offer upgrades, such as RAM and SSD installations.
Absolutely. We can set up new laptops and desktops, install essential software, connect the device to your home network, and personalize settings based on your needs.
Yes. We transfer your files, photos, documents, browser bookmarks, and more from your old computer to your new one—whether you're switching between Mac, PC, or both.
Yes. We identify and remove viruses, spyware, and other malicious software, then install security tools and updates to help prevent future issues.
We offer diagnostic services to determine the cause and can often repair boot issues, hardware failures, or system errors either on-site or in some cases remotely.

Services for Seniors

Yes. Casatech was founded in 2015, starting with the owner’s grandmother and her friends. We specialize in making clients of all ages feel comfortable with their technology.
We do. Our one-on-one sessions move at your pace to help you master your computer, smart phone, TV, and other devices. Our compassionate staff is patient and good at explaining so you can build a strong foundation of computer understanding.
Yes. We assist clients with a variety of hearing and vision impairments by helping them select the right technology and settings to make devices more accessible and comfortable.

You can call us, email, or use our online booking form to schedule an appointment. We offer both in-home and remote support based on your preference and the nature of the issue.
We offer appointments Monday through Saturday. Evening and emergency hours may be available upon request.
Pricing varies based on the service. We offer flat-rate packages for common services like Wi-Fi setup or computer tune-ups, and hourly rates for custom or complex issues. Contact us for a free quote or visit our Services page for more details.