On-site visits have a one hour minimum. Additional time is rounded up to the next half hour.
Remote support sessions are billed in half hour increments, rounding up to the next half hour.
Some services, such as TV mounting, have a fixed cost negotiated before beginning work.
A destination fee between $10 and $30 may be charged in addition to the hourly rate for clients located more than 20 miles from Ann Arbor. Please contact us to learn more about the destination fee and if it applies to you.
An emergency service fee may be assessed for urgent appointments requiring a response within an hour. A fee will be assessed if we need to reschedule another client. We will inform you before starting work if such a fee applies.
If a piece of hardware or software is required to provide service, you may supply the item or Casatech can procure the item for you. A Casatech representative will give you an estimate and get your authorization before making any purchase.